Dr Ann Nevile is an Honorary Associate Professor at the ANU Centre for Social Research and Methods. As a qualitative social policy researcher, Ann has spend over twenty years analysing the interaction between employment frameworks, how they are implemented, and the subsequent impact on outcomes. A particular focus of her research is service quality – how it is defined and how it can be measured. Ann has published a number of articles and reports which explore this issue from the perspective of job seekers and employers and has been invited to provide expert evidence to several Royal Commissions and Parliamentary Inquiries, including the current inquiry into Workforce Australia Employment Services.